Two of the misgivings of the AAPP when implementing electronic notification are, on the one hand, whether citizens are fully aware of what it means to give consent to the practice of electronic notification and, on the other hand , be sure that they have accessed the content of the notification.

For this reason, and in order to minimize this digital gap, good practices are:

  • Establish a follow-up Plan for all electronic notifications that are recorded without access in order to verify the reason for not having access to the notified document.
  • Provide citizens with precise and comprehensible information at the time of first attention on what electronic notification is and the legal consequences of the different states (for example through an informative leaflet).
Legal context

Law 39/2015:

Article 43. Practice of notifications through electronic means .

"2. Notifications by electronic means are understood to have been made at the time of access to their content.

When the notification by electronic means is mandatory, or has been expressly chosen by the interested party, it is understood to be rejected when ten calendar days have passed since the notification was made available without its content being accessed."

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