Law 39/2015
Article 13. Rights of people in their relations with public administrations .
"Those who, in accordance with article 3, have the capacity to act before public administrations, are holders, in their relations with them, of the following rights:
a) To communicate with public administrations through a general electronic access point of the Administration.”
Article 53. Rights of the interested party in the administrative procedure.
"1. In addition to the other rights provided for in this Law, those interested in an administrative procedure have the following rights:
a) To know, at any time, the status of the processing of the procedures in which they have the status of interested parties; the meaning of the corresponding administrative silence, in case the Administration does not dictate or notify an express resolution within the deadline; the competent body for its instruction, if applicable, and the resolution; and the procedural acts dictated. Likewise, they also have the right to access and obtain a copy of the documents contained in the aforementioned procedures.
Those who relate to public administrations through electronic means have the right to consult the information referred to in the previous paragraph, in the general electronic access point of the Administration, which functions as an access portal. It is understood that the obligation of the Administration to provide copies of the documents contained in the procedures by making the copies available at the general electronic access point of the competent Administration or at the corresponding electronic headquarters is fulfilled.