How can we encourage the use of the electronic channel among people who are not obliged to use it?

The use of the electronic channel in the private sphere is widely consolidated among citizens. However, in the public sphere, it is still necessary to encourage its use in relations between Public Administrations and those people not legally obliged to use it.

The electronic channel facilitates the administration-citizen relationship. For this reason, it is necessary to promote its choice as a preferred channel in public relations, preserving, where appropriate, the right to choose the means of communication or to be assisted in the use of electronic media.

From the AOC we have adopted initiatives to make the electronic channel a more attractive, usable medium that generates trust among citizens. An example is the e-TRAM 2.0 service. which has been reviewed with the aim of:

• Simplify the procedures, unify them and facilitate the processing from mobile devices ( Process from the mobile in an agile, easy and safe way (e-TRAM 2.0) ).
• Reduce the information required when completing the procedures ( Why is the new e-TRAM not requested by default for postal data? ).
• Use a plain language that makes what is asked of the user more understandable ( Plain language guide ).

Among the revised procedures, the registration procedures are included, which are among the most requested by citizens. Specifically, the related procedures have been grouped and simplified using a clear and understandable language to facilitate their electronic processing ( e-TRAM 2.0 incorporates new construction and registration procedures ).

In this area, it is also worth noting the online register interoperability service offered by AOC which, from the public administration side, allows the electronic consultation of municipal registers, with the aim of preventing citizens from the contribution of documents that are already in the possession of the administrations.