The minimum content that the electronic headquarters of the Public Administrations must have is that established in the regulations. Despite this, it does not specify certain aspects, so the APs have room for decision to define the structure, design and usability of these headquarters (among other aspects).
If you are a user body of the AOC Open Government service, which includes the services of SEU-e, Transparency, e-TAULER and Open Data, you have at your disposal a service that allows you to comply with the various legal and general provisions that regulate the basic content of electronic headquarters.
In addition, to facilitate the use of the service, you have a basic structure and information, which you can adapt if you wish, as indicated in the FAQ How to customize the e-Seu and Transparency?
Keep in mind that, as a user body of the service, you are responsible for the integrity, truthfulness and updating of the information and services contained in the electronic headquarters and, therefore, who depends on the degree of compliance with these provisions.
In this FAQ we set out the structure of the SEU-e service that the AOC makes available to public sector bodies in Catalonia, based on the sections that make it up.
The information contained in the "About the electronic headquarters" section of the AOC service is related to:
- Ownership and regulation of the SEU-E: section where it is automatically informed about what the user organization's e-headquarters is and identifies the titular body and the competent body for the management of services, procedures and procedures available. The user organization can customize this text and can also link, manually, the provisions for the creation of the electronic headquarters and the electronic register, if they have them.
- Identification and signature systems of the e-Headquarters: section where information is automatically given on the identification and signature mechanisms that 1) can be used by citizens and companies and 2) used by the body that uses the service, including automated administrative actions if any. This information can be customized manually.
- Official Day and Time : synchronization with the Royal Institute and Observatory of the Navy (also on the main page).
The information contained in the "Services and procedures" section of the AOC service corresponds to the updated list of services, procedures and procedures available from the service.
The 3 sections below must be manually configured in order to provide content.
- Services : list of services that the user organization makes available to citizens. It includes a section with citizen service information, the calendar of working days and the Catalog and letters of services.
- Complaints and suggestions : included in the list of available procedures.
- Procedures : list of procedures that the user organization makes available to citizens and that can also be processed from the electronic headquarters. It is configured manually in order to provide it with content. In this case, the procedures are links to the processing platform of which the organization is a user (e-TRAM or others) and, therefore, the information for each procedure is that contained in this platform. In general, the procedures that the user organizations of the service link to their electronic headquarters are considered "standardized application submission models" in accordance with the regulations.
- Manager of representations
Automatically, the "Accessibility" section of the AOC service indicates which accessibility standard the service meets for the people who use it. It also informs which are the complaint channels.
However, the accessibility of the contents and documents depends exclusively on the user body of the service (AOC has no control or responsibility in this regard).
The information contained in the "Web Map" section of the AOC service is, literally, the structure of the electronic headquarters shown schematically, which makes navigation easier.
The information contained in the "Legal notice" section of the AOC service refers to the terms of use of the electronic headquarters, the hyperlink policy used on the portal, the privacy policy and the intellectual property policy. intellectual
This section is updated automatically with the available information.
The information contained in the "Transparency Portal" section of the AOC service is a link to the Transparency Portal of the body that uses the service (given that, in accordance with the applicable regulations, it must be accessible from its electronic of the entity).
You will find more information in the following Support Portal FAQs:
• Aspects of transparency and good governance
• What is the structure of the open government space and transparency?
• What is the structure of the transparency items?
• Transparency and Open Government items available on the portal
Other sections with which the SEU-e service of the AOC that user organizations can configure are:
- Secure Verification Code check (only available for e-TRAM user organizations)
- Information with the latest updates
- open data
- Transparency indicators
- Spaces for public attention and participation
Law 39/2015: art. 16, 27, 31, 41 and DA 4a
Law 40/2015: art. 38, 39 and 42
RD 203/2021: art. 5, 7, 19 to 22, 18 to 21, 42 and 45
Law 26/2010
Law 19/2014